Chaitanya G.
Work Package Leader @City of Toronto
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WORK HISTORY
Work Package Leader @City of Toronto
Toronto, ON, CA
Faciliated discussions with multiple divisional units in the City to analyze their business processes related to service requests, complaints and revenue collection• Analyzed diverse data sets and presented actionable insights to committees, supporting data-driven decision-making• Led the creation of detailed user stories on JIRA aligning them with the redesigned business workflows• Facilitated requirement elaboration sessions with external vendors, internal IT and configuration team to ensure clear understanding of the deliverables and managing the project schedule• Initiated comprehensive documentation on Confluence promoting transparency and accessibility for technical and project teams• Played a pivotal role in the testing phase by grooming the testing team on user stories and ensuring 100% test coverage• Led User Acceptance Testing (UAT) session with different stakeholder groups, writing test scripts and conducting system validation walkthrough
EDUCATION
T.A.Pai Management Institute, Manipal
Master of Business Administration (M.B.A.) - AACSB and AMBA accredited, Operations Management and Information Technology
SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering
Engineer’s Degree, Computer Science
ABOUT CHAITANYA G.
Accomplished and competent IT professional with decade of experience in IT Strategy, Digital Transformation, and Agile implementation projects. I have had the privilege of working across multiple domains:1. E-Commerce/Retail - Implemented POS system in stores and self-checkout for 100+ stores2. Healthcare - Implemented EMR in 78 hospitals in India and Africa3. Financial Services - Enabled automation in lending for small ticket size4. Edutech - Enabled learning with IT for 900+ to schools within 1.2 years5. Telecom - Check out Vodafone.es and Vodafone.gr ( Use filters to buy phone/plans) My experience in both development and managerial roles, has helped me to possess skill sets that allows me to bridge the gap between business and IT, leveraging technology to drive business value and efficiency. I am a firm believer in continuous learning and strive to learn something new every day.In my personal life, I am an avid foodie, sports enthusiast, and love to travel. I moved to Canada in March 2023 to embark on a new journey. I am always up for cricket and football, so I welcome any enthusiasts in Toronto.
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