Chaitali Shah

About Chaitali Shah

Strategic Operations Leader with 15+ years of experience at major global corporations in the high-tech and consulting industries. Proven track record of driving growth, operational excellence, and strategic business and technical initiatives across global organizations. Extensive expertise in the Program Management Office (PMO), complemented by high-impact organizational leadership roles, including Chief of Staff and Business Operations Leader. Expert in building high-performing teams, enhancing cross-functional collaboration, and executing complex programs that align with corporate objectives. Passionate about leveraging data-driven insights, customer-centric strategies, and innovative solutions to deliver exceptional business outcomes, OKRs, Metrics. Core Competencies Strategic Planning and Execution by implementing strategies driving growth and innovation. Program management and leadership by driving complex programs from inception to delivery. Cross-Functional collaboration and influence by building strong working partnerships on aligned efforts. Change Management across Organizations by meeting strategic objectives and facilitating smooth transitions. Talent Development by fostering leadership and development to enhance performance and growth. Performance Metrics and KPI monitoring by establishing OKRs and tracking key performance indicators (KPIs) to meeting set goals. Executive Communications by delivering impactful communications on behalf of C staff levels.

Experience

1. Principal Technical Program Manager & Engineering Operations, Infrastructure Engineering

   Linkedin

   Feb 2020 — Present · Sunnyvale, CA, US

   Spearheaded strategies that scaled an organization 10x to 500 global members in 5 years. Led cross-functional communication, unifying strategic initiatives & data-driven decisions. Built partnerships with HR, Talent, PMO, Engineering, Finance, Security, Compliance, Legal & Product teams aligning on fiscal roadmaps, metrics and execution to deliver ROI. Strategic Wins:→ Mitigated 95% risk by scaling LinkedIn’s Data Center Security.→ Achieved $15M in annual cost savings with a Unified Budget Tool.→ Operationalized 70% of KPIs within 1 quarter.→ Reduced attrition by 30% in 2 quarters.→ Increased talent promotion rates by 20%. Data Center Security: Led partnerships to enhance DC access policies, asset management, and security, achieving 100% audit compliance and 95% theft risk reduction. Business Continuity Planning: Developed BCP models with 100% recovery analysis, including P0/P1 support, site failover plans, & vendor diversification. Unified Budget System: Consolidated 5 tools into a single, automated system, scaling 300 budget owners across 60 Engineering teams, optimizing $1B financial tracking. Cloud Transformation: Directed migration of on-prem services to Azure, reducing costs by 5% & enhancing scalability. Project Management Framework: Established a strategic project intake model for 55 initiatives, leading to effective scope prioritization, resource allocation & MVP delivery. Operationalizing Metrics: Automated 60+ KPIs on applications & services, creating decision-making dashboards & adjusting targets per performance trends. Headcount Planning: Delivered $8M in cost savings and 3x productivity increase via resource prioritization. Talent: Boosted promotions by 20% and cut attrition by 50% through skills development, succession planning, and new assessments. COVID-19: Led a 500-person org through the pandemic, set cadence & defined execution checkpoints. Developed a Playbook to align 60 global leaders on hybrid/RTO policies.

Education

• University of Mumbai

  Bachelor of Science - BS, Business Administration

• University of Mumbai

  Master's- Post Graduate Diploma, Business and Marketing Management

• Technical Skills

  Technical and System Skills

• California State University - East Bay

  Master of Business Administration (MBA), Double Major: Computer Information Systems (CIS) & Marketing

• California State University - East Bay

  [MBA] Master of Business Administration, Computer Information Systems & Marketing, Computer Information Systems & Marketing

  1998 — 2000

Skills

• Demand Supply Planning
• Agile Project Management
• Product Management
• Cross-Functional Team Leadership
• Team Management
• Supply Chain Optimization
• Project Planning
• Supply Chain
• Agile & Waterfall Methodologies
• Strategic Planning
• Software Documentation
• Sdlc
• Business Strategy
• Business Process Improvement
• Agile Methodologies
• Management
• Program Management
• Supply Chain Management
• Strategy
• Manufacturing
• Project Management Office (Pmo)
• Co-Planning
• Microsoft Office
• System Deployment
• Forecasting
• Kinaxis
• Project Management
• Business Development
• Relationship Management
• Emotional Intelligence
• Demantra
• Pmp
• Opla
• Leadership
• Training
• Testing
• Fluent in 4 Languages- English, Hindi, Gujarati, Marathi
• Executive Presentations
• Demand Planning
• Process Improvement