Chaitali Khabya
Leader @ Zivahh LLC | MBA, Key Account Management
- Role
- Founder & Operations Lead at Zivahh Llc
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Chaitali Khabya
I am a Talent Acquisition Operations and Workforce Strategy leader with 12+ years of…
Experience
Founder & Operations Lead
Jun 2021 — Present
Women-owned staffing and workforce solutions firm specializing in IT, healthcare, and non-IT sectors.As founder of Zivahh, I built a full-service staffing and workforce solutions company from the ground up—focusing not only on recruitment but on the customer operations required to ensure fulfillment success, supply-demand alignment, backlog resolution, and relationship continuity. My work here mirrors many of the core expectations for customer operations and account management in technology-driven organizations.Led end-to-end customer operations, from client intake and requirement gathering to fulfillment strategy, SLAs, and delivery pipeline optimization across direct and MSP accounts.Managed supply vs. demand alignment by maintaining real-time candidate pipelines, analyzing fulfillment trends, and identifying bottlenecks to ensure consistent, on-time delivery.Built scalable processes for intake, vetting, background checks, onboarding, redeployment, and compliance—streamlining hiring cycles and enhancing client satisfaction.Created and maintained performance dashboards (using Excel and Power BI) for customer-specific scorecards, SLA tracking, and forecast accuracy—supporting data-driven reviews and planning.Developed and strengthened customer relationships through regular cadence calls, feedback loops, and QBRs—proactively resolving operational issues and building long-term trust.Oversaw client backlog resolution, monitored consumption patterns, and adjusted supply strategies based on real-time dataCollaborated cross-functionally with recruiters, delivery teams, compliance, legal, and finance to ensure smooth operational execution and scalable service delivery.Supported strategic growth initiatives, including entry into new verticals and expansion of service offerings based on client roadmap forecasts and future demand planning.
Education
ITM, Kharghar
Master of Business Administration (MBA), Marketing (Finance minor)
2003 — 2005
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