Chaitali Gupta

About Chaitali Gupta

Results-oriented Customer Success Specialist with 9+ years of experience driving growth, retention, and satisfaction across EdTech and e-commerce domains. Proven expertise in CRM management, process optimization, and project execution. Skilled in building long-term relationships, resolving complex customer queries, and delivering seamless client experiences.Passionate about continuous learning and innovation, I thrive in dynamic, fast-paced environments and am always ready to take calculated risks to achieve exceptional results. Known for my communication, interpersonal skills, and a proactive, solutions-focused attitude — I’m seeking my next challenge in a role where I can contribute to business success and enhance the customer journey. Let’s connect if you’re looking for a dedicated Customer Success or Support professional to drive customer loyalty and team performance!

Experience

1. Specialized Services Customer Expert i

   TP

   Oct 2025 — Present · Gurugram, IN

   Major Duties & ResponsibilitiesProvide accurate and clear real-time interpretation between English and Bengali during phone and video conversations.Facilitate effective communication between clients and customers from diverse cultural and linguistic backgrounds.Listen attentively, understand context, and convey messages faithfully without adding, omitting, or altering meaning.Maintain neutrality, professionalism, and confidentiality at all times during interpreted conversations.Follow established standard operating procedures (SOPs) and quality guidelines set by the organization.Ask clarification questions when required to ensure accuracy and completeness of interpretation.Handle customer interactions with empathy, patience, and a solution-oriented approach.Adapt to different call types and situations while maintaining high accuracy and fluency.Manage calls efficiently while meeting productivity and quality benchmarks.Demonstrate flexibility to work in rotational shifts, including night shifts, as per business requirements.Use internal systems and tools effectively for call handling and documentation.Maintain high standards of communication, professionalism, and ethical conduct.

Education

• Durgapur Girls High School

  Higher Secondary

  2000 — 2009

• West Bengal University of Technology, Kolkata

  Bechelor of Hospitality Management

  2009 — 2012