Chahat Makan
Six Sigma Green Belt Certified|Banking Project and Digital Transformation|Mortgage Domain| Salesforce Implementation (Bandhan Bank)| Process Automation & Reengineering|Ex- IDFC First Bank | Ex-PNB Housing
- Role
- Process Manager at Bandhan Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Chahat Makan
I am an MBA student with a keen interest in Finance. My expertise includes searching and providing consulting to clients over banking products. I am passionate about learning about mergers and acquisitions. Disciplined and resilient are the two traits that I believe most reflects me as an individual.I was fortunate enough to start my professional career with PNB Housing Finance Limited as management trainee which exposed me to an industry previously unexplored by me, teaching me many aspects of the same.I look forward to connecting with people here on LinkedIn or you can email me at c••••••••@gmail.com.
Experience
Process Manager
Jan 2025 — Present · Mumbai, IN
Digital transformation & lending operations professional with expertise in Salesforce-based Loan Origination Systems (LOS)•Led end-to-end delivery of greenfield digital lending initiatives at Bandhan Bank•Redesigned the complete home loan origination lifecycle to improve TAT, compliance, and customer experience•Collaborated with a Big 4 consulting firm and led multiple UAT cycles for seamless system rolloutDrove process re-engineering, SOP creation, and organization-wide change adoption•Established Quality Audit function from scratch to strengthen controls and reduce errors•Designed SFDC workflows, MIS, and automated TAT tracking reports•Delivered user training programs and onboarding for Salesforce (SFDC)•Revamping of customer communication letters.• Creating of SOPs and Process Notes for implementing changes in processes.
Education
Birkbeck, University of London
Master of Business Administration - MBA, Finance, General
2018 — 2018
Amity University
Bachelor of Business Administration - BBA, Accounting and Finance
2013 — 2016
AMITY GLOBAL SCHOOL SINGAPORE
Bachelor's degree, STUDENT ABROAD PROGRAME
2014 — 2014
Amity University
Master of Business Administration - MBA, Finance, General
2017 — 2019
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