Chahat Agarwal
Customer Success | Client Relations | Churn Management
- Role
- Key Account Manager at ShopDeck
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chahat Agarwal
As a passionate and results-driven individual with a Bachelor of Commerce (BCom), I am excited to transition into the dynamic field of Customer Success. With a strong foundation in business and a deep understanding of customer needs, I am committed to helping clients achieve their goals while driving value for the organization.I thrive in environments where problem-solving, relationship-building, and proactive support are key to success. My academic background, combined with my interpersonal skills, allows me to effectively communicate with clients, identify pain points, and offer tailored solutions that promote long-term success.I am eager to leverage my skills in client relations, project management, and data analysis to help businesses create meaningful, lasting partnerships with their clients. I am actively seeking opportunities to contribute to a forward-thinking team, where we can grow, learn, and make a positive impact on both customers and the organization.
Experience
Key Account Manager
May 2025 — Present · Bangalore Urban, IN
Managing 120+ customers contributing to an Annual Revenue of ₹2.74 Cr• Spearhead customer engagement by conducting regular health checks and establishing strategic cadences to align with client goals, drive platform adoption, and maximize retention• Lead Quarterly Business Reviews (QBRs) to assess account performance, uncover upsell and cross-sell opportunities, and ensure alignment with customer success metrics• Act as the primary point of contact for key accounts, managing escalations with a solutions-oriented approach and ensuring seamless, proactive support• Consistently maintain a CSAT score of 92% and above through prompt issue resolution and high-quality customer interactions• Maintain a churn rate of less than 2% through proactive engagement, early risk identification, and strategic intervention• Utilize Salesforce to monitor customer health, track communications, and support data-driven decision-making• Collaborate cross-functionally with Product, Support, and Engineering teams to relay customer feedback, drive product enhancements, and support new feature rollouts
Education
Surana College
Bachelor of Commerce - BCom
2021 — 2024
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