Chad Loren Toppass

About Chad Loren Toppass

Chad has more than 15 years experience in Voice of the Customer and Customer Experience Management strategy and implementation. He is recognized for delivering actionable insight from the voice of the customer to drive change throughout the organization. He is creator of the 5 Pillars of the Voice of the Customer Program: A framework and methodology for the startup, growth and maturity of the VOC program within an organization.5

Experience

1. Product Enablement Lead - Voice of the Customer

   FedEx Dataworks

   Sep 2024 — Present · Austin, TX, US

Education

• San Jacinto Community College

  A.A., Social Sciences

  1995 — 1998

• Texas Christian University

  MBA, Supply Chain Management

  2003 — 2005

• University of Mary Hardin-Baylor

  B.A., Religion

  1998 — 2001

• TCU Neeley School of Business

  MBA, Supply & Value Chain

  2003 — 2005

• University of Mary Hardin-Baylor

  B.A., Psychology

  1998 — 2001

Skills

• Leadership Development
• Survey Management
• Budgeting
• Access
• Voice of the Customer Analysis
• Ms Project
• Inventory Management
• Cross-Functional Team Leadership
• Analysis
• Strategy
• Program Management
• Supply Chain Management
• Target Segmentation
• Customer Experience
• Powerpoint
• Microsoft Excel
• Strategic Planning
• Leadership
• Business Analysis
• Customer Service
• Team Leadership
• Customer Relationship Management (Crm)
• Budgets
• Finance
• Management
• Team Building
• Business Process
• Key Driver Analysis
• Survey Methodology
• Loyalty Analytics
• Behavioral Segmentation
• Process Improvement
• Microsoft Office
• Sales
• Business Planning
• Sap
• Retail
• Change Management
• Voice of the Customer
• Data Entry