Chad Grashel
- Role
- Product Owner, Cx Interactions at Safelite
- Location
- New Albany, OH, US
- LinkedIn followers
- 500 followers
About Chad Grashel
Accomplished Product Owner with over a decade of experience enhancing customer and…
Experience
Product Owner, Cx Interactions
Jun 2023 — Present
My primary goal is to maximize the value of Service Cloud and IVR customer experience, driving continuous development, launch, and support to ensure an exceptional customer experience. Serving as the product expert and the voice of the business to the Technology team, my role is responsible for defining the vision, scope, and scale of new features and functionality. In addition, I establish and distill customer service standards for all two-way interactions across the business. Key Responsibilities- Maximize the value of Service Cloud and IVR experience to enhance customer satisfaction - Collaborate with the Technology team as the voice of the business to deliver the product vision - Drive the development, launch, and ongoing improvement of features and functionality - Leverage AI and customer data analysis to gain insights and make data-driven decisions - Interface with Salesforce and Telecom product teams to align people and processes - Institute enhanced Customer Service Standards for cross-functional teams to leverage during all two-way customer interactions
Skills
- Sports
- Hospitality Management
- Powerpoint
- Management
- Event Planning
- Scheduling Management
- Recreation
- Customer Service
- Leadership
- Employee Learning & Development
- Operations Management
- Sports Management
- Hospitality
- Social Media
- Event Management
- Microsoft Office
- Social Networking
- Training
- Facilitation
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