Chadron Bryant
Manager, Enterprise Applications at NAPA | Digitally Transforming Enterprise Services with ServiceNow | Platform, App Engine & AI
- Role
- Manager, Enterprise Applications Servicenow Platform Owner at North American Partners in Anesthesia
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Chadron Bryant
Enterprise applications leader focused on digitally transforming how organizations deliver services to their employees and customers. I specialize in ServiceNow platform strategy, Strategic Portfolio Management (SPM), custom application development, and AI-driven workflow automation.At NAPA, I own the ServiceNow platform and lead its evolution into a modern, agile delivery engine. My team is rolling out SPM to transform how NAPA plans, prioritizes, and delivers work across the enterprise, while modernizing the front-end employee experience through NAPA Direct and expanding the platform\'s reach with App Engine, custom applications, and integrations that connect ServiceNow to the broader business.I believe enterprise platforms should feel effortless for the people who use them and strategic for the leaders who invest in them. That means pairing strong architecture and governance with thoughtful UX, automation, and emerging AI capabilities.Outside of work, I build and experiment with distributed AI systems and automation tooling, a practice that keeps my enterprise work grounded in what is actually possible with modern technology.Core strengths- ServiceNow Platform Ownership (ITSM, HRSD, ITOM, HAM/SAM, SPM)- Strategic Portfolio Management & Agile Delivery Transformation- App Engine, Custom Applications & Integrations- AI Strategy & Workflow Automation- Digital Workplace & Front-End Modernization- Team Leadership & Product Management
Experience
Manager, Enterprise Applications Servicenow Platform Owner
North American Partners in Anesthesia
Sep 2025 — Present · Raleigh, NC, US
Leading the digital transformation of NAPA\'s enterprise service delivery through ServiceNow, modernizing how the organization plans work, delivers services, and experiences technology- Platform Ownership: Own ServiceNow platform strategy, architecture, and roadmap across ITSM, HRSD, ITOM, HAM/SAM, and SPM, managing two environments and a team of ServiceNow professionals- Agile Delivery Transformation: Lead the rollout of Strategic Portfolio Management (SPM) to evolve NAPA into an agile delivery powerhouse, modernizing how work is planned, prioritized, and executed across the enterprise- Digital & Front-End Modernization: Drive the modernization of NAPA Direct and the broader employee experience, reshaping how employees interact with HR, IT, and enterprise services- Custom Applications & Integrations: Deliver App Engine-based custom applications and integrations that extend ServiceNow into the wider business ecosystem, unlocking automation and data flow across platforms- AI Strategy: Shape and execute an AI strategy for ServiceNow, leveraging automation, predictive analytics, and intelligent workflows to reduce friction and accelerate service delivery- Governance & Partnership: Drive platform adoption, governance, and best practices while managing vendor relationships and executive stakeholder partnerships
Skills
- Disaster Recovery
- Risk Management
- Comptia a+
- Microsoft Office
- Windows
- Telecommunications
- Troubleshooting
- Html
- Networking
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