Chad Johnson
- Role
- Cloud Architect at General Dynamics Information Technology
- Location
- Gainesville, GA, US
- LinkedIn followers
- 500 followers
About Chad Johnson
Experience:* Currently a General Dynamics Information Technology ServiceNow Cloud…
Experience
Cloud Architect
General Dynamics Information Technology
Nov 2022 — Present
Lead ServiceNow Architect for GDIT Technology Shared Services (TSS) Applications\' group * ServiceNow Certified System Administrator, Developer, and Implementation Specialist (ITSM and SAM) architecting solutions for ServiceNow GCC FedRAMP High, DoD-IL4, and DoD IL5 Cloud instances as well as Self-Hosted instances (Gov Cloud hosted and on-premise) that deliver services to General Dynamics internally as well as our government customers * Technical owner of GDIT TSS Application\'s leveraged ServiceNow GCC FedRAMP High Cloud based instances supporting 25+ external government customers * Design, build, and support ITIL best practice Enterprise Service Management systems for Fed/Civ, DoD, and state government (public sector) customers * Provide Enterprise Service Management technical expertise, business analysis, and process improvement, as well as Agile and Waterfall project planning guidance to both internal and customer facing teams * Coach and mentor team members in the use of ServiceNow best practices and development techniques
Skills
- Shell Scripting
- IT Asset Management
- Sql Server
- Service Management
- Service Delivery
- Service Request Management
- Process Improvement
- IT Service Management
- Sql
- Integration
- Bmc Remedy
- Perl
- Enterprise Software
- Service Desk
- Software Documentation
- Virtualization
- Crystal Reports
- Knowledge Management
- Scripting
- Cmdb
- IT Operations
- Itil
- Incident Management
- Testing
- Databases
- Change Management
- Service Catalog
- Unix Shell Scripting
- Problem Management
- Technical Support
- Vba
- Servicenow
- Configuration Management
- Unix
- Microsoft Sql Server
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