Chadrick Johnson
Customer Service Specialist @Spectrum Business For Enterprise
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WORK HISTORY
Customer Service Specialist @Spectrum Business For Enterprise
Charlotte, NC, US
Export customer usage data from MicroStrategy to Excel and create macros to eliminate excess data and initiate process of disconnecting inactive accounts • Identify and analyze data trends to increase workflow productivity by 10% • Collaborate with technology team to recommend updating procedures to improve customer experience • Utilize Jira to manage and track the progress of project(s), including milestones, action items and issues • Analyze internal policies, processes, and…
EDUCATION
University of Pittsburgh
Bachelor of Science degree
University of Nebraska
General Core Curriculum
ABOUT CHADRICK JOHNSON
Results-driven customer relations manager with a proven track record of building and maintaining strong relationships with clients. Skilled in understanding customer needs and delivering exceptional service to ensure client satisfaction and loyalty. I thrive in dynamic and fast-paced environments, leveraging my excellent communication and problem-solving skills to exceed customer expectations. With a passion for customer success, I am dedicated to fostering long-term partnerships and driving business growth. Looking to connect with professionals in the industry and explore new opportunities to make a positive impact in customer relations. Relevant experience: I established and nurtured strong relationships with school district leadership to ensure the ongoing utilization of Spectrum services.By closely analyzing the benchmarks of our competition, I successfully retained the contract for a prominent California school district with a student population exceeding
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