Chad Reed

Resolution Specialist

Role: Resolution Specialist Ii at Walmart
Location: Houston, TX, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Chad Reed

Meticulous and task-driven professional with over 20 years of customer service experience in various forms of client relations. Tech-savvy, self-starter focused on resolving complex issues for stores, associates, and high-impact customers through extensive root-cause analysis and customer engagement.

Experience

Resolution Specialist Ii
Walmart
Nov 2021 — Present
Resolve 100+ escalated calls per week with over a 99% success rate• Maintains a 96% satisfaction score with drivers• Research, analyze, and create solutions for delivery drivers that requires extensive investigation, analysis, and follow-up• Communicate final decisions and resolutions to delivery drivers and gather customer satisfaction survey ratings• Excellent attention to detail with strong written and verbal communication skills

Education

Lamar University
Bachelor of Science (B.S.), Communication
2006 — 2009

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Chad Reed

Experience

Resolution Specialist Ii

Education

Lamar University

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