Chad J Pannucci
MedTech Marketing | Product GTM | Digital Platform & Ecosystem Expansion | Virtual Care | Healthcare Alliances & Tech Partnerships | USI Romain MBA
- Role
- Associate Director, Global Customer Office 3rd Party Cx Strategy at Eli Lilly and Company
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Chad J Pannucci
A leader in healthcare technology including medical devices & capital equipment, diagnostics, and digital health technology, with expertise spanning strategic and global marketing, product management, channel expansion, product launches, sales and platform expansion.Proven track record in building and optimizing customer experience (CX) and user experience (UX) strategies, driving digital engagement initiatives, and fostering 3rd party partnerships and alliances to expand market reach. Skilled at collaborating with KOLs and global teams to align strategies, accelerate projects, and deliver impactful outcomes. Committed to sound business decision-making that enhances market share growth and profitability.Global experience managing and sustaining products across AMERICAS, EMEA, and APAC regions, with direct hands-on expertise in medical device and capital equipment product development, business planning, strategy, go-to-market execution, 3rd party collaborations. Multiple experiences going from 0-1.
Experience
Associate Director, Global Customer Office 3rd Party Cx Strategy
Jul 2025 — Present · Indianapolis, IN, US
o Lead identification, vetting, and onboarding of Holistic Health partners across Nutrition, Sleep, Stress, and Movement to advance whole‑person care across Lilly.com platform, beyond the medicineo Lead global 3rd‑party strategy, including risk reviews, telehealth & dr. finder 3rd party assessments, and cybersecurity/privacy alignmento Define and manage 3rd‑party data and performance metrics, including standardized dashboards and reportingo Improve customer experience by resolving friction points and translating feedback into actionable improvementso Convert strategy into clear, actionable deliverables with cross‑functional partners to scale the ecosystem
Education
Naperville North High School
General
University of Southern Indiana
Master of Business Administration (MBA), Business Administration and Management, General
Montana State University-Bozeman
Bachelor of Science (B.S.) in Health & Human Development, (minor in Business Administration)
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