Chad Nelley

About Chad Nelley

Transformational executive leader with deep expertise across Operations, IT/IS, Customer Success, Cybersecurity, and Go-To-Market strategy. I specialize in scaling technology-enabled organizations by designing resilient systems, executing with discipline, and empowering cross-functional teams to perform at their best.Servant leader. I build high-performance cultures that value talent, agility, and accountability; cultures that consistently deliver sustained growth and operational excellence. I thrive in high-ambiguity, high-impact environments where clarity is required, decisions must be accelerated, and outcomes matter.Whether optimizing margins, deploying enterprise platforms, or scaling global teams, I lead with purpose, data, and a relentless focus on results. My work has consistently produced material gains in revenue, EBITDA, and organizational maturity.GSD practitioner.Selected Achievements• 10x Revenue Growth & Global Scale: Enabled scale of a 35-person organization to 240+ employees, enabling a $1B global trajectory at a mid-market SaaS cybersecurity firm while advancing market share from 7th to 4th globally.• EBIT Optimization: Increased EBIT from 18.6% to 44.6% through operational restructuring and tighter alignment of cross-functional spend to growth priorities.• Financial & Operational Efficiency: Delivered a $40M return and achieved a 47% OPEX margin via process optimization, systems modernization, organizational restructuring, and disciplined cost management.• Gross Margin Expansion: Reduced MCOGS from 22% to under 9%, adding $1.3M in added gross profit through procurement, vendor, and 3PL optimization.• Data-Driven Strategy Execution: Informed & supported 14.8% revenue growth by leading finance and BI transformations that unlocked predictive insights and accelerated decision-making.• Enterprise Platform Leadership: Led ERP, CRM, and HCM deployments (Salesforce, NetSuite, Workday, Qlik, Boomi), enabling 8x operational scale while improving agility and governance.• Go-To-Market Execution: Exceeded field sales targets by 66% and delivered 118% of partner ecosystem revenue goals through focused GTM strategy and execution.Core Expertise• Operations & Digital Transformation (Startup, SMB, Enterprise)• P&L Ownership & Financial Strategy• IT Strategy & Scalable Systems Execution• Systems Thinking & Process Design• GTM, Sales, Customer Success & Marketing Alignment• Global Expansion & Cross-Border Team Leadership• Cybersecurity, Risk & Compliance (ISO / NIST / GRC)• Executive Stakeholder Management & Board Reporting

Experience

1. Operations & IT Leadership Consultant

   Nelley Consulting

   Apr 2023 — Present · US

   Active Engagements (2023 - Present)-Fractional CCO/CRO/COO - Delivering 3 year market expansion strategy approach: Executing partner recruitment, marketing strategy, and direct/indirect revenue capture GTM Plan.(Commercial/Industrial HVAC & Facilities Service Provider)-Fractional Operations Advisor/COO/CIO - Delivering D2D executive operations & project management; building & rolling out KPI\'s/OKR\'s, performance management and operational systems for scale.(Non-Profit Service Bureau)-Executive Project Management: commercial facilities construction project delivery; IT/IS project delivery, cybersecurity program management design & delivery (Various - Project Based)• Provides C-Level advisement and strategic direction in areas of Organizational Structure, Operations & Finance, Cybersecurity, Sales, Marketing, Customer Success, IT, and Product GTM.(Strategy & Execution)• Implements innovative systems and solutions to streamline operations and increase efficiency across multiple departments.(Processes & Systems)• Collaborates with cross-functional teams to drive revenue growth and enhance customer satisfaction through tailored GTM strategies.(Presence, Communication & Collaboration)

Education

• UCLA Anderson School of Management

  Graduate, Executive Program, Executive Leadership and Management

• University of San Diego

  Master of Science - MS, Cybersecurity Operations and Leadership

• California State University, Fresno

  BA, Telecommunications

Skills

• Strategy
• Program Management
• Crm
• Business Strategy
• Strategic Planning
• New Business Development
• Strategic Partnerships
• Leadership
• Erp
• Change Management
• Operations Management
• Organizational Development
• Innovation
• Security
• Professional Services
• Facilities Management
• Retail
• Marketing
• Budgets
• Cms
• Business Intelligence
• Start-Ups
• Product Management
• Sales Operations
• Cloud Computing
• Networking
• Global Logistics
• Saas
• Analysis
• Continuous Improvement
• Supply Chain Management
• Contract Management
• Business Analysis
• Project Portfolio Management
• Facilities
• Jit
• Lean Initiatives
• Revenue Management
• Business Process Improvement
• Enterprise Software