Chad Jump
Customer Success Manager
- Role
- Customer Success Manager at CDK Global
- Location
- Lees Summit, MO, US
- LinkedIn followers
- 500 followers
About Chad Jump
I help automotive dealers get more value from their technology by improving adoption…
Experience
Customer Success Manager
Jun 2025 — Present · Austin, TX, US
As a Customer Success Manager at CDK Global, I work directly with dealership clients and internal teams to ensure they receive maximum value from their CDK solutions. I serve as a subject matter expert across multiple products, offering strategic consultation, live training, and advanced support tailored to each dealer’s unique business needs. My responsibilities include guiding clients through product adoption, setting achievable utilization benchmarks, and demonstrating how increased engagement can improve performance through data and reporting insights.I regularly host targeted webinars and provide operational recommendations aligned with industry best practices, helping clients meet market-specific goals. I proactively identify opportunities for workflow optimization and product expansion that enhance both dealership efficiency and the consumer experience. In addition, I collaborate with Regional Managers to stay ahead of automotive trends that may influence product usage, and I document all dealer interactions and improvements to ensure consistent, value-driven support across every stage of the customer journey.
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