Chad Ironside
Sr Director, Partner Experience @Cross River
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WORK HISTORY
Sr Director, Partner Experience @Cross River
San Francisco, CA, US
At Cross River, I have managed Product, Support, Docs, and Design teams that support Cross River\'s BaaS, payments and lending products. My current focus is centralizing and improving client-facing support functions for the bank. This includes reducing onboarding time for fintech partners, centralizing direct banking support, improving technical support and providing customer-facing teams with the tools needed to support our partners (AI, CRM, etc.).
EDUCATION
University of Oregon
BS, Planning, Public Policy & Mgmt.
Santa Clara University Leavey School of Business
Master of Business Administration (M.B.A.), Marketing and Technology
SKILLS
ABOUT CHAD IRONSIDE
18+ years of experience launching and supporting financial products. I have managed product, design, technical writing, partner onboarding and support teams in multiple countries. I have owned payment products; launched mobile apps, AI capabilities, API content & developer portals; managed online banking platforms; completed platform migrations; developed design systems & facilitated design thinking workshops.
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