Chad Hosegood
Call Center, Data and Workforce Management Expert
- Role
- Director of Wfm - Claims at Centene Corporation
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Chad Hosegood
I am passionate about Contact Centers, Technology and Analytics (did someone say NUMBERS!). I love to use my skills and experiences to solve problems, map out strategic solutions and lead my team to providing the best service and products to our clients (Internal and External).As a leader, I thrive off of developing my staff to reach their career aspirations just as much as I enjoy creating great service and experiences for our customers and members that contact our call centers or file claims.
Experience
Director of Wfm - Claims
Dec 2025 — Present · San Diego, CA, US
Supporting strategic vision and collaborating with great WFM and Operational staff to oversee the Claims management and timeliness.
Education
Columbia College
Bachelor of Business Administration - BBA, Business
2010 — 2015
Skills
- Business Process Improvement
- Underwriting
- Crunching Numbers
- Mathematical Analysis
- Analysis
- Business Objects
- Call Centers
- Staffing Analysis
- Employee Benefits
- Workforce Planning
- Strategic Leadership
- Leadership
- Workforce Management
- Staffing Models
- Customer Experience
- Risk Management
- Avaya Ip Telephony
- Customer Service
- Strategy
- Business Analysis
- Analytics
- Cross-Functional Team Leadership
- Microsoft Excel
- Process Improvement
- Requirements Analysis
- Coaching
- Problem Solving
- Iex Total View
- Call Center Architecture
- Change Management
- Series 6
- Requirements Gathering
- Insurance
- Strategic Planning
- Vendor Management
- Analytical Skills
- Contact Centers
- Management
- Team Building
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