Chad Hockman

Area General Manager @Transdev North America

Fairfax County, VA, US

The Area General Manager, is responsible for all operational activities of the Fixed Route Bus System including Fixed Route Buses, Field Operations, Operations Dispatch, Communication Center, Safety and Compliance, Maintenance and Human Resources. The Fixed Route service area covers all of the County and the DC metro area and operates over 342 fixed-route buses. Key duties include Performance management, ADA compliance, monitoring of resource allocation, and productivity of fixed-route services; organizational planning and programming activities. This position models and holds staff accountable for exemplary customer service through open communication, employee participation, professional development, including the sensitivity to the special needs of customers, those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations. Manages a Division comprised of approximately 780 employees including managerial, professional, technical, bus operator, and support staff. Acts at the direction of a superior in personnel-related activities including hiring, termination, and disciplinary matters involving the Fixed Route Division. Writes, amends, and administers policies and procedures to ensure compliance with established statutes and requirements of regulatory agencies. Assists in the development and implementation of bus training programs to meet agency goals. Assists in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities. Develops labor contract provisions and participates in labor contract negotiations. Develops, monitors, and administers a $90M annual operating budget. Directs ADA compliance activities associated with complaints, statistical analyses, and committee involvement.

The Ohio State University

B.S., Political Science