Chadchasa Kwong
Data Analyst @Meta
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WORK HISTORY
Data Analyst @Meta
Mountain View, CA, US
Monitored and maintained quality of human-review workflows: escalated and triaged issues to the engineering team, resulting in 45% increase in operating time. Performed audits of human-rater work and ensured quality standards are being maintain, ensured data quality is above 98% Interpreted human labeling data, analyzed results, and provided ongoing reports based on quality analysis, improved ticket accuracy from 80% to 99% Suggested actions, created and planned for vendors and product teams through a strong understanding of policies and review process, reduced data labeling spend ~10 seconds
EDUCATION
Academy X
SQL Scripting Fundamentals
Udemy
MS Excel Data Cross Referencing using VLOOKUP and HLOOKUP
Fontbonne University
Master's degree, Business Administration, Management and Operations, 3.87
Suan Dusit Rajabhat University
Bachelor's degree, Bachelor of Science in English, Double Major in Humanities
Linkedin learning
Python Programming Foundations Fundamentals
LinkedIn Learning
Google Sheets Essential Training
Academy X
Tableau Fundamentals
ABOUT CHADCHASA KWONG
Meticulous, analytical, and innovative professional with 5+ years of progressive experience that leverages the business by strengthening the company’s digital media support and customer service. Demonstrate expertise in SQL, Tableau, Excel, and Pivot Table that are massively critical in the growing digital industry. 5+ years experience in quality assurance for social media content and software development. 3+ years in leading large scale in project management at Meta and Google
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