Chad Bischoff

About Chad Bischoff

A business, operations and management professional focused on client and customer service…

Experience

1. Sr Payment Assistance Specialist

   Progressive Leasing

   Jan 2016 — Present

   Sr. Payment Specialist with more than 10 years experience in debt collection within the business field. Expert listening and negotiating skills. Goal oriented individual with strong analytical and critical thinking skills. I work in a high volume and fast paced environment where I evaluate accounts and recommend appropriate action throughout the collections cycle. The end result benefits both our customers as well as the business needs of Progressive Leasing. I tactfully assist and resolve challenging situations in a professional and friendly manner. I address discrepancies and overdue account balances where I counsel and assist customers in determining their best payment option(s) in an effort to bring existing accounts up-to-date.

Education

• Westminster University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2014 — 2016

• Westminster University

  Bachelor of Science (B.S.), Business Studies

  2000 — 2005

• Hawaii Pacific University

  General Education

  1998 — 1999

• Community College of the Air Force

  Military Training and Computer Communications.

  1995 — 1997

Skills

• Business Development
• Negotiation
• Leadership Development
• Team Building
• Management
• Recruiting
• Retail
• Customer Relations
• Contract Negotiation
• Strategy
• Account Management
• Process Improvement
• Coaching
• Leadership
• Marketing
• Strategic Planning
• Customer Service
• Analysis
• Microsoft Excel
• Sales Management
• Sales
• Banking
• Training
• Customer Satisfaction
• New Business Development
• Financial Analysis
• Human Resources
• Entrepreneurship
• Problem Solving
• Business Planning
• Business Strategy