Chad Vanderband

IT Business Analyst Ii, Informatics - Strategy, Planning, & Delivery @Blue Cross Blue Shield of Michigan

Detroit, MI, US

Serves as a liaison between the business areas and the IT organization to provide technical solutions required for the achievement of business goals. Collect, analyze, develop, document, and communicate business requirements. Support several moderately complex business processes within one or more business functions- Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction. Provide input from a business and IT perspective- Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options- Develop, write, and communicate business requirements and functional specifications for the implementation of business solutions- Analyze customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements- Assist in the business process redesign and documentation as needed for new technology- Provide factual content to feasibility study for standard development projects and enhancements and assistance in business case development (i.e, research, data collection), as needed- Develop user test cases and system integration testing and validate test results during testing. Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed- Investigate, resolve and escalate problems. Procure technical assistance to help in problem resolution- Keep customers informed of problems, issues, and status. Analyze performance metrics to ensure customer satisfaction. Manage customers’ expectations- Coach and transfer knowledge to less experienced team members.

Grand Valley State University

Bachelors of Science, Psychology

Grand Rapids Community College

Associates of Arts Degree