Chad Schmuck
Vice President of Operations | Customer Service
- Role
- Vice President Operations at Premier Disability Services, LLC
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Chad Schmuck
With over 20 years of experience in customer service, I am a passionate and analytical leader who drives operational excellence, customer satisfaction, and business growth. As the Director of Customer Service at Cargill, I successfully led the transition and implementation of multiple customer service functions to support the corporate strategy and segmentation of diverse customer segments. I have a strong background in process improvement, performance monitoring, and automation, leveraging data and technology to streamline, standardize, and optimize workflows and systems. I also have a proven track record of developing and managing cross-functional teams, vendors, and contracts, ensuring quality, efficiency, and compliance. I hold a Six Sigma Green Belt certification and have implemented several continuous improvement initiatives that resulted in cost savings, increased service levels, and enhanced customer experiences. My goal is to apply my skills and expertise to create value and impact for organizations that are committed to delivering exceptional customer service.
Experience
Vice President Operations
Premier Disability Services, LLC
Feb 2023 — Present · Brooklyn Park, MN, US
Education
University of South Dakota Beacom School of Business
Master of Science - MS, Business, Human Resources and Organizational Development
Augustana University (SD)
Bachelor of Arts - BA, Government and International Affairs
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