Chad Sadler

About Chad Sadler

I am always looking to keep up to date on the latest technologies and how they will play…

Experience

1. Technical Account Manager, Escalation Lead

   AvePoint

   Oct 2021 — Present

   Act as the primary point of contact for multi-million-dollar clients, providing exceptional customer service and building strong relationships based on trust and expertise in SharePoint, Microsoft 365 and AvePoint products. Provide technical guidance and support to clients on SharePoint and Microsoft 365 governance, including best practices for data management, security, and compliance. Develop and maintain a deep understanding of the client\'s business, including their industry, competitors, challenges, and opportunities, to provide strategic guidance and support. Provide technical guidance and support to clients during the planning, design, and implementation phases of projects, ensuring successful outcomes and client satisfaction utilizing the AvePoint products. Analyze customer usage patterns and technical roadmap to identify opportunities for upselling and cross-selling to maximize Annual Recurring Revenue (ARR). Collaborate with cross-functional teams, including Sales, Support, and Product Development, to ensure customer satisfaction and retention.

Skills

• Matlab
• Video Games
• Object-Oriented Programming (Oop)
• Computer Hardware
• Windows Server
• Microsoft Word
• Computer Repair
• Windows 7
• Supervisory Skills
• Programming Languages
• Robot Programming
• Ssl Certificates
• Game Development
• Microsoft Sql Server
• Microsoft Dynamics Crm
• Game Programming
• Windows Sharepoint Services
• Linux
• Microsoft Azure
• Sharepoint Server
• Windows 10
• Windows 8
• High Availability
• High Availability Clustering
• Game Design
• Computer Science
• Management
• Ubuntu
• Mathematics
• Organization Skills
• Microsoft Outlook
• Active Directory
• Command Prompt
• C++
• Windows
• Javascript
• Office 365
• Powershell
• Sharepoint
• Microsoft Excel