Chad Parish
Sales Engineer / Solutions Engineer
- Role
- Retention Specialist at DISH TV
- Location
- East Hanover, NJ, US
- LinkedIn followers
- 500 followers
About Chad Parish
Aspiring sales engineer with 10 plus years of experience in dealing with customers who…
Experience
Retention Specialist
Mar 2024 — Present · Roseland, NJ, US
Exceeded the customer retention rate target of 50% every month by achieving a 55% retention rate, improving customer loyalty and satisfaction-Achieved a 95% Net Promoter Score (NPS) month over month through streamlined customer service processes, resulting in increased customer retention-Attained a 100% training completion rate for all customer service representatives, expediting accomplishment by 25% ahead of schedule-Completed Customer Support Ticket Resolution Time in 35 minutes average, consistently exceeding the expected 45-minute benchmark
Education
William Paterson University of New Jersey
Bachelor's degree (not finished)
1998 — 2000
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