Chad Minton
Global Engagement Delivery Lead
- Role
- Global Engagement Delivery Lead at Cognizant
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Chad Minton
My growth as a professional is a direct result of my comprehensive career experience, which includes significant contact center management experience working with industry-leading companies and major clients such as Verizon, State Farm, United Healthcare, Universal Healthcare, Apple, First Energy Solutions, Meta and currently Microsoft.Throughout my career, I have developed a proven track record of effectively leading staff; cultivating synergy across departments to optimize performance; and spearheading implementation of continuous improvement initiatives that drive operational efficiency (best practices, software tools, KPIs, and balanced scorecards).My ability to forge relationships with clients and staff across all levels has been repeatedly proven throughout my career. I am highly capable of adapting to new challenges and accustomed to the rigors of dynamic work environments requiring sharp attention to detail, consummate accuracy, and outstanding communication skills.Further detail concerning my career history, accomplishments, and areas of expertise can be viewed below in my profile.My specialty areas include:Contact Center & Performance ManagementCoaching & Staff Development PlansDigital Transformation & DisruptionCustomer ExperienceWorkforce ManagementProcess Improvement
Experience
Global Engagement Delivery Lead
Feb 2022 — Present · Reno, NV, US
Education
University of Kentucky
Associate of Arts - AA, Liberal Arts and Sciences, General Studies and Humanities
Skills
- Coaching
- Data Analysis
- Contact Centers
- Client Services
- Recruiting
- Program Management
- Employee Relations
- Strategic Planning
- Lead Generation
- Vendor Management
- Customer Retention
- Customer Service
- Forecasting
- Human Resources
- Customer Satisfaction
- Training
- Call Center Development
- Museum Collections
- Process Improvement
- Account Management
- Change Management
- Workforce Management
- Customer Relationship Management (Crm)
- Performance Management
- Crm
- Customer Service Management
- Bpo
- Call Center
- Outsourcing
- Project Management
- Leadership
- Operations Management
- Call Centers
- Business Development
- Business Process Improvement
- Portfolio Management
- Customer Experience
- Team Building
- Management
- Personnel Management
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