Chad Meadows
- Role
- Application Support Analyst at Park Place Technologies
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Chad Meadows
Certifications: Test Out PC Pro, Certificate of Proficiency in Computer Maintenance…
Experience
Application Support Analyst
May 2019 — Present
Applications Analyst\\\\n• Helpdesk Support Analyst (for: Microsoft Dynamics CRM, GP, Astea Service Management)\\\\n• Monitors, communicates, and troubleshoots system availability and failure\\\\n• Frontline contact person for all application Helpdesk tickets logged\\\\n• Manages and troubleshoots application access and security issues\\\\nPartner with Desktop Support on CRM / Outlook / Office 365 issues\\\\n• Manages and troubleshoots all inbound and outbound integrations\\\\n• Manages and troubleshoots, assigns printer / report jobs\\\\n• Serves as point person for all application job failures and steps to resolution.\\\\n• Manages and assists in Knowledge Management related to “Central Park” Portal\\\\n• Manages and maintain access to Portal resources\\\\n• Supports all Access/License/Configuration changes with “named seat” products\\\\n• Assists with Master Data Management support (i.e. FE assignments, Sales Team Structure, Sales Reps to Commissions App, Correct Booking Credit Numbers, Fix Pursuit Teams on Booked Opportunities, Backline Vendor Deletions, Release “Stuck” Quote, Account Merges, Correct Missing equipment / Asset Locations, etc.)\\\\n• Supports Service Management (Adding users, Security setup, Email notification changes)\\\\n• Troubleshoots system and data errors, discrepancies, Excel extract questions\\\\n• Deploys basic Report writing skills, via SSRS, Crystal Reports or other reports tools\\\\n• Meets or exceeds departmental call and handling standards, as well as applicable service level agreement requirements.\\\\n\\\\n
Education
Cuyahoga Community College
Associate's degree, Information Technology Networking Software
2017 — 2020
Cuyahoga Community College
Test Out PC Pro Certification
2017 — 2018
Cuyahoga Community College
Certificate of Proficiency in Computer Maintenance Technology, Information Technology
2017 — 2020
Skills
- Sql
- Windows 7
- Operating Systems
- Troubleshooting
- Databases
- Computer Repair
- Oracle Sql Developer
- Technical Support
- Computer Systems Analysis
- Hardware
- Windows Xp
- Desktop Computers
- Vmware
- Windows
- Antivirus
- Microsoft Office
- Microsoft Sql Server
- Computer Hardware
- Laptops
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