Chad Knaub
Technical Support Specialist @Elite Sportswear, Lp
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WORK HISTORY
Technical Support Specialist @Elite Sportswear, Lp
US
Assist in IT support and infrastructure management at a leading sportswear manufacturer specializing in advanced production technology. Responsibilities include system troubleshooting, hardware management, and documentation enhancement to support the IT team and streamline operations.Key Accomplishments & Contributions: IT Support and Troubleshooting: Provide hands-on support for setting up and troubleshooting workstations, laptops, and peripherals. Resolve network errors, printer malfunctions, and other technical issues to ensure smooth daily operations. Documentation and Process Improvement: Develop and revise IT documentation and knowledge base articles to improve onboarding and support processes. Create comprehensive guides for internal use, enhancing efficiency and accuracy in handling IT tasks. Device Management and Upgrades: Manage hardware upgrades, including RAM installations and device provisioning. Conduct detailed research on device specifications to ensure optimal performance and compatibility. Ticketing System and AD Administration: Administer and maintain the ticketing system, efficiently handling and resolving support requests. Perform administrative tasks in Active Directory and Office 365 and Exchange Admin Center to support user and system management. Project Participation: Contributed to significant IT projects, including OS upgrades, hardware installations, and device redistribution. Actively participated in device management and system migrations to support organizational needs. Collaboration and Learning: Work closely with IT team members on various tasks, gaining practical experience and enhancing technical skills through real-world problem-solving and project involvement.
EDUCATION
Berks Technical Institute
Associate's degree
Intellectual Point
DevOps
ABOUT CHAD KNAUB
I have the natural ability to inspire, motivate, and persuade people. Eight year veteran in the Army Special Operations units, as a Psychological Operations Specialist. With proven record and training gained.Expert in communications, persuasion, marketing, and sales. Powerful analytical ability to assess information needed to engage, convince, and influence. I bring a positive attitude and a unique adaptive strategy to fill in for any team. ’.I currently am open to remote or hybrid positions. I specialize in Technical Trouble shooting, customer service, communication.(Python & SQL)\",\',\"
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