Chad Ketterling
LEGO Store Manager | Customer-Focused | Revenue Growth | Organization | Problem-Solving | Budgeting & Forecasting | People Management
- Role
- Store Manager at the LEGO Group
- Location
- Union, NJ, US
- LinkedIn followers
- 500 followers
About Chad Ketterling
I am a dynamic, reliable, and creative Retail Store Manager with more than 15 years of leadership and management experience who provides excellent customer satisfaction while steering high-volume sales, and encouraging continual business growth. I constantly administer company’s expenses, boosts profits, and helps new & current customers identify the latest products & services to meet all their customized needs. I routinely supervise inventory control, organize merchandise display, create financial reports, and manage daily store operations for multi-million dollar organizations. I nurture strong & highly-talented team relationships to encourage efficient collaboration and achieve team objectives. I constantly promote LEGO®\'s company mission of inspiring and developing the builders of tomorrow. I look forward to the opportunity to continue exhibiting quality leadership in the role of Senior Store Manager at the new 5th Avenue Flagship location by inspiring LEGO® legacy of “Only the Best is Good Enough.”
Experience
Store Manager
Jan 2014 — Present
In my current management position, I supervise a cross-functional team comprised of 25 - 55 employees in 4,700 square foot flagship location serving 2.4M+ guests annually. I acquire high sales volume of $12.5M -$14.5M. During my 6 year career, I significantly strengthened Net Promoter Score from 61 to 77. I daily market LEGO® Brand by complying with all visual, merchandise, and service standards. In direct response to COVID-19\'s impact on retail operations, I handle layoffs, oversee crowd control, and comply with all social distance guidelines to support a safe workplace culture for our guests & associates.
Education
Des Moines Area Community College
Associate of Arts (A.A.)
University of Iowa
Bachelor of Science
Skills
- Planograms
- Sales Operations
- Store Management
- Customer Service
- Retail
- Retail Sales
- Loss Prevention
- Management
- Inventory Management
- Inventory Control
- P&L
- Merchandising
- P&L Management
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