Chad Dymon
Leadership Coach | Team Building Expert | Business Development Strategist | Former Owner/Manager at Alaskan Plumbing, Heating & Air
- Role
- Manager at Modus Laboratories
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
Manager
Jan 2021 — Present · Houston, TX, US
Key Responsibilities & Achievements: • Led day-to-day operations for a high-performing HVAC and plumbing service company, managing cross-functional teams across service, dispatch, and sales. • Recruited, trained, and developed technicians and support staff, reducing turnover and increasing team engagement through structured onboarding and coaching programs. • Implemented KPIs and performance metrics that increased technician efficiency and first-time fix rates, leading to a measurable boost in customer satisfaction. • Implemented business development initiatives, expanding residential and commercial accounts through strategic partnerships and referral programs. • Championed a culture of excellence through personal accountability, safety, and service that led to revenue growth of over 900% • Lead a team that maintained a 4.7 star Google review score with A++ Better Business Oversaw vendor relationships, and contributed to operational cost savings without sacrificing service quality. • Launched customer service initiatives that streamlined scheduling and follow-up, increasing repeat business and customer loyalty. •
Skills
- Event Management
- Negotiation
- Investment Properties
- Sales
- Marketing
- Contract Negotiations
- Customer Service
- Leadership
- Team Leadership
- Strategic Planning
- Contract Negotiation
- Management Consulting
- Business Development
- Entrepreneurship
- Training
- Financial Analysis
- New Business Development
- Coaching
- Program Management
- Small Business
- Public Speaking
- Marketing Strategy
- Sales Management
- Budgets
- Real Estate
- Leadership Development
- Team Building
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