Chad Durosko
IT Support Engineer
- Role
- Senior Technology Field Support Engineer at American Water
- Location
- New Castle, PA, US
- LinkedIn followers
- 500 followers
About Chad Durosko
Versatile IT professional with over 20 years of experience supporting enterprise environments, managing onsite infrastructure, and resolving complex issues across desktops, servers, and networks. Adept at owning full-stack IT operations, streamlining support delivery, and partnering with cross-functional teams to keep systems running smoothly. Trusted for hands-on execution, reliability, and calm problem-solving in high-demand settings.
Experience
Senior Technology Field Support Engineer
Jul 2025 — Present · New Castle, PA, US
Senior Technology Field Service EngineerAmerican Water – New Castle, PA | Jul 2025 – PresentInstalls, configures, and troubleshoots IT hardware (desktops, laptops, printers, mobile devices) and software for internal users. This role supports daily operations, manages asset inventory, assists with budget management, and provides 24/7 technical support.• Configure, install, troubleshoot, and support IT hardware and software for, including laptops, desktops, mobile devices (iPad/iPhone/Tablet), and printers.• Assist senior ITS personnel in maintaining hardware platforms, operating systems, and related tools.• Support AV requirements for company meetings, and assist with IT infrastructure for acquisitions.• Maintain accurate inventory, manage lifecycles, and assist with district budget management.• Document software installs, system malfunctions, and resolutions.
Education
Slippery Rock University
Bachelors, Information Systems
1997 — 2000
Community College of Allegheny County
A.A, Microcomputer System Specialist
1994 — 1997
Skills
- Windows 7
- Financial Services
- Servers
- Active Directory
- Windows Server
- Hardware
- Help Desk Support
- Technical Support
- Healthcare Information Technology (Hit)
- Troubleshooting
- Networking
- Workstations
- Information Technology
- Windows Xp
- Vmware
- Vpn
- Software Installation
- Vmware Esx
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