Guillaume Chabot
Design Lead @Accenture Song
Signup · Get unlimited contacts
WORK HISTORY
Design Lead @Accenture Song
Marseille, FR
Service Design Lead driving transformation programmes for global industrial and B2B clients across automotive, energy, and public sectors. Lead multi-disciplinary teams to deliver scalable service design frameworks, operating models, and governance structures.Key projects:• Global automotive supplier: Led discovery phase identifying GenAI applications across R&D and innovation methodology. Created prioritisation matrix reducing 60 use cases to 10 actionable initiatives.• Designed a conversational assistant for a national postal service, improving user engagement through AI-driven interactions.• Delivered a North Star vision for retail innovation, blending digital and in-store experiences to enhance customer journeys.• Developed a journey framework to operationalise seamless customer experiences.
EDUCATION
ECAL - Ecole cantonale d’art de Lausanne
Bachelor of Arts (BA), (HONS) in Media Interaction Design
SKILLS
ABOUT GUILLAUME CHABOT
15+ years defining service design strategies for global industrial and B2B organisations. Expert in designing and leading transformation programmes across automotive, energy, and industrial sectors. Proven ability to lead distributed design organisations and drive multi-year transformation programmes under regulatory, IT, and operational constraints.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.