Chang Liu
Digital Transformation | Product Innovation | Responsible AI Governance | Future of Work
- Role
- Senior Researcher, Product Experience & Strategy at JPMorganChase
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Chang Liu
I am a highly international, multi-award winning, and PhD-qualified product and research leader with 14 years’ experience – including academic research (covering Artificial Intelligence (AI) and Data at the University of Tokyo, and Digital Governance at University of Illinois at Urbana-Champaign) and defining the User Experience (UX) of digital applications and smart buildings at JPMorganChase.I have a proven track record of turning user needs and market opportunities into enterprise-wide innovation strategies and impactful smart workplace products.With demonstrated expertise in driving digital transformation, I align emerging technologies with business priorities and long-term vision, and translate macro trends into generating user insights.I am also adept at establishing design and research governance that culminate in actionable strategies, optimized resource deployment, avoidance of work duplications and costs.Please feel free to reach out via LinkedIn, I look forward to connecting with a broader network!
Experience
Senior Researcher, Product Experience & Strategy
Oct 2022 — Present · New York, NY, US
Enterprise AI Strategy & Governance: Led strategy and governance initiatives to enhance proprietary LLM capabilities and design emerging agentic AI systems for employees worldwide.Flagship Enterprise Mobile Platform Strategy: Spearheaded product research strategy for the firm’s next-generation workplace mobile platform, advancing global workforce productivity and smart workplace transformation.Product Transformation of Legacy Services: Redefined legacy business functions as scalable products by clarifying value creation models, designing KPI frameworks, and institutionalizing continuous improvement.Global Headquarters Smart Building Technology: Drove research and strategy initiatives supporting the development of the firm’s USD 3B all-electric global headquarters, establishing a global model for sustainable intelligent workplaces.
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