Chris Hartman
Director - Digital Experiences @Airport Dimensions
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WORK HISTORY
Director - Digital Experiences @Airport Dimensions
Run day-to-day platform execution and operational accountability for a multi-vendor digital ecosystem supporting Chase Sapphire Lounges across U.S. and international locations-Own platform execution across onboarding, integrations, rollouts, and live support for distributed locations and partners-Coordinate multi-vendor operations supporting guest experience, lounge operations, and analytics while ensuring reliability, consistency, and swift issue resolution-Partner with product and engineering to eliminate operational friction by converting manual or fragile workflows into durable platform capabilities-Standardize integrations and launches through clear standards, playbooks, and operating rhythms that enable scalable delivery-Manage vendor relationships in partnership with legal and finance, setting clear expectations for scope, delivery, and operational risk-Leverage production data, adoption patterns, and operational insights to inform capacity planning, vendor performance reviews, and platform tradeoffs.
EDUCATION
Stockton University
Bachelor's degree, Psychology
ABOUT CHRIS HARTMAN
For over 20 years, I\'ve been actively helping people use technology to improve their lives and businesses. I used to say,\"if it\'s got a blinking light or a wire coming out of it, then it\'s probably in my world,\" but somewhere along the way, I had to revise that to \"If it\'s got a screen…\"Things I Believe-Problem-solving is a creative act and is what we spend most of our \"business\" time doing every day at a micro level-True business leadership is mentorship. A Wiki can teach process and strategy; mentorship teaches an approach to life, not just business-Any business can benefit from \"zero to one\" energy in one or more areas of the organization-The most significant business title you can earn is \"Trusted Advisor.\"-Designing product should be a profoundly empathetic endeavor. We\'ve got to imagine what our customers are experiencing in their lives every moment they interact with what we\'re designing and building.If you strongly agree, please reach out. I\'d love to chat.If you disagree vehemently, please reach out. I\'d love to chat.I love to connect with others who love ideas, and if we\'re not leveraging things like LinkedIn to make those connections happen, then I think we\'re missing the boat.
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