Chris W.
Passionate about supporting customers. ex-Ripple and Zendesk
- Role
- Customer Service Consultant at Backcountry
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Consultant
Sep 2023 — Present
Work to identify inefficiencies in current support model and recommend new techniques to management for more efficient handling of incoming email, sms, chat and phone customer contacts- Coach team leads on ways to build team cohesion, manage BPO employees and achieve company targets- Collaborate to develop and strategically plan the integration of an AI chatbot into their customer service operations, enhancing response efficiency, and improving overall customer satisfaction. Plays a key role in analyzing needs, selecting appropriate technologies, and preparing for the deployment process
Education
University of Utah
Computer Science & Photography
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