Cedric Guttmann

About Cedric Guttmann

I am a multi-disciplinary designer who appreciates all the intricacies involved with…

Experience

1. Director of Branch Operations

   Dash Delivery

   Jan 2024 — Present · US

   Oversee and manage all operations within my assigned branch, ensuring efficient and effective delivery services. Responsible for leading a team of delivery drivers, dispatchers, and administrative staff to achieve company goals and objectives. Primary duties include:Strategic Planning: Develop and implement strategies to optimize branch performance, including route planning, staffing levels, and service expansion opportunities.Team Leadership: Provide leadership and direction to branch staff, including hiring, training, coaching, and performance management. Foster a positive and productive work environment to maximize team morale and engagement.Operations Management: Oversee day-to-day operations, including dispatching deliveries, monitoring driver performance, and resolving customer issues or complaints in a timely manner.Financial Management: Manage branch budget and expenses, ensuring cost-effective operations while meeting revenue targets and profitability goals. Analyze financial reports and metrics to identify areas for improvement and implement corrective actions as needed.Compliance and Safety: Ensure compliance with all relevant regulations and company policies, particularly regarding driver safety, vehicle maintenance, and adherence to delivery schedules.Customer Service: Maintain high levels of customer satisfaction by addressing customer inquiries, resolving issues promptly, and proactively seeking feedback to improve service quality.Relationship Management: Cultivate strong relationships with key stakeholders, including customers, vendors, and local authorities, to support business growth and foster a positive brand reputation in the community.Performance Monitoring and Reporting: Monitor branch performance metrics and KPIs, preparing regular reports for senior management to track progress towards goals and identify areas for improvement.

Education

• Clackamas Community College

  Associate of Arts - AA, Oregon Transfer AA Degree

  2013 — 2015

• Pensole Footwear Design Academy

  Certificate of Completion, Footwear Design

  2016

• University of Oregon

  Bachelors of Science, Industrial and Product Design

  2015 — 2017

Skills

• Trend Analysis
• Footwear
• Sketching
• Industrial Design
• Technical Drawing
• Sportswear
• Marketing Strategy
• Creative Direction
• Illustrator
• Fashion
• Branding
• Adobe Creative Suite
• Mac
• Concept Generation
• Furniture Design
• Design Thinking
• Product Design
• Design Strategy
• Drawing
• Brand Development
• Rendering
• Graphic Design
• Athletic Footwear
• Teamwork
• Rhinoceros
• Photoshop
• Concept Design
• Marker Rendering
• Trend
• Shoes
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Apparel
• Leadership
• Experience Design
• Keyshot
• Action Sports
• Strategic Design
• Fashion Design