Grant Sumsion

About Grant Sumsion

Over thirty years of progressive and results-oriented experience in technical areas…

Experience

1. Senior Technical Account Manager

   Amazon Web Services (AWS)

   Jun 2019 — Present · Salt Lake City, UT, US

   At Amazon and AWS, our mission is to be Earth’s most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. Come build the future with us!Responsibilities:• As a Technical Account Manager (TAM), I support AWS customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless, Microservices, and more. I am responsible for the technical relationship between AWS and a portfolio of Enterprise accounts. This is not a sales role, but rather an opportunity to be the principal technical advisor, ‘voice of the customer’ and advocate to organizations ranging from start-ups to Fortune 500 enterprises across all industries and market segments. • I help craft and execute strategies to drive our customer\'s adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, IoT, EKS, ECS, Redshift, and many more. My technical acumen, experience and customer-facing skills represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, support, best practices, risk management and cloud strategy.• I provide advocacy and strategic technical guidance to help plan and build solutions. I proactively keep my customer\'s AWS environments operationally healthy, resilient and cost efficient. The close relationships developed with my customers allows me to understand their business/operational needs, technical challenges and long term goals to help them achieve the greatest value from AWS. • During large-scale events, I interact directly with all tiers of AWS operations and support to provide targeted, up-to-date information to my customers to help mitigate impact on mission critical applications and workloads.

Education

• West Texas A&M University

  Computer Science and Pre-Law

  1989 — 1991

Skills

• IT Strategy
• Data Center Architecture
• Cmdb
• Software Project Management
• Itil
• Training & Development
• Regression Testing
• Red Hat Linux
• Solaris
• Vmware
• Testing
• Hp
• Suse
• Saas
• System Testing
• Opsware
• Sql
• Linux
• Automation
• Product Certification
• Integration
• Unix
• Windows Server
• Sccm
• Aix
• Cloud Computing
• Windows
• Virtualization
• Management
• IT Service Management
• Change Management
• Training Delivery
• Configuration Management
• Integration Testing
• User Acceptance Testing
• Data Center
• Pre-Sales
• Technical Training
• Software Documentation
• Operating Systems