Felipe Navia

About Felipe Navia

With over 12 years of experience in Learning and Development, I\'ve spent the last 6 years as a Senior Learning Facilitator. I have a proven track record in delivering customized training programs for multinational clients across diverse industries.My success extends to leading complex strategic programs with a commitment to service excellence and surpassing performance targets. I specialize in adult training and am a strong advocate for Diversity, Equity, and Inclusion.My expertise lies in developing and implementing effective learning solutions for global teams, contributing to positive organizational change. With a strategic mindset and results-driven approach, I excel in achieving organizational objectives.Key Competencies:Strategic project and program managementCustomer satisfaction and experience analysisProcess and workflow developmentDiversity and inclusion championingTeam building and staff training managementEmployee performance coachingOperational best practice developmentProcess improvement and cost-saving initiativesI am passionate about driving organizational and individual success through innovative and engaging learning methods.

Experience

1. Senior Learning Facilitator

   Horn Sales & Leadership Development

   Jul 2018 — Present · New York, NY, US

   Responsable principalmente de la entrega, facilitación y seguimiento del modelo de entrenamiento Best in Class Hospital Account Management para un cliente del sector farmacéutico en los cuatro mercados prioritarios de Latinoamérica: México, Colombia, América Central-República Dominicana y Perú. A su vez, dando alcance a este mismo modelo en los mercados de Asia Pacífico con énfasis principalmente en las Filipinas. Dirigir, coordinar e implementar todo el proceso de recolección de información con los key stakeholders y sus equipos de cada país, para tener una visión 360 de los mercados locales y sus similitudes y diferencias, garantizando una oferta de valor perfectamente diseñada a la medida de las necesidades reales del cliente. Adicionalmente y en paralelo, trabajando en el mercado Norteamericano apoyando en la apropiación del modelo de entrenamiento a una de las empresas de alimentos y bebidas más grandes del mercado.

Education

• Universidad Externado de Colombia

  Especialista en Negocios Internacionales y Comercio Exterior, International Business/Trade/Commerce

  2006 — 2008

• Columbia | SIPA

  Graduate Degree, International Business/Trade/Commerce

  2006 — 2008

• Dale Carnegie Training

  Dale Carnegie Course

  2012 — 2012

• Universidad de Los Andes

  Finances for Non-Financial Individuals

  2008 — 2008

• Dale Carnegie Training

  High Impact Presentations

  2012 — 2012

• Universidad Católica de Manizales

  Major in Advertising, Advertising

  2005