Claudia E.

About Claudia E.

Experienced Analyst with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Microsoft Office, Market Research, Spanish, Marketing, Project Management & ADA Compliance.dis(Abilities) Employee Resource Group Chair who leads in being a strong supporter of the disability community and unites other employees with the main goal.

Experience

1. Lead, Disability Inclusion & Ada Compliance

   Royal Caribbean Group

   Jan 2026 — Present

   Researches & makes recommendations regarding the inclusion & /or exclusion of new or existing products or services, including all upgrades of accessibility equipment. Recommends to Ship Management teams that deliver accessibility products/services to our guestsProvides project coordination, analysis & support on the development, tracking, monitoring & reporting of multiple ADA projects, including the ADA Remediation project. Assists with monitoring costs to assure projects operate within budgetUtilizes project management tools & techniques to develop & maintain project scopePartners with any applicable departments on all access compliance matters. Reviews, conducts research & provides resolution to ADA related complaints in cooperation with the CGR & Access TeamsProvides the NewBuild department with specific, mandated requirements needed in order to meet regulatory compliance for all new builds as well as for all revitalizations & refurbishmentsCollaborates with domestic & international offices in fulfilling initiatives, goals & objectives that support the fleets of the 3 brands through the implementation of the new ADA rulesAdministers the Standard Operating Processes & Procedures & provides guidance on how to deliver accessible protocols for all guests-facing departments (ship & shore). Ensures that protocols are being properly implemented in order to avoid any potential ADA compliance violationsConducts accessibility compliance audits & provides findings & recommendations, as requested by managementWorks with all steering committee working groups related to ADA compliance & Accessibility to offer guidance May attend Federal & Industry events to monitor other sources, as needed, to keep up with the most currentFederal legislation or updates regarding providing service to persons with disabilitiesManage priorities, provide guidance, support, strategy & professional growth to Digital Accessibility and Employee Accessibility team

Education

• Florida International University

  Master of Business Administration - MBA

  2019 — 2022

• Miami Dade College

  Associate of Arts (A.A.)

  2007 — 2009

• Miami Dade College

  Associate's degree

  2012 — 2013

• Florida International University

  Bachelors of Business Administration

  2009 — 2012

Skills

• Marketing
• Facebook
• Project Planning
• Research
• Jde Enterprise One
• Purchasing
• Market Research
• Spss
• Marketing Strategy
• Event Planning
• Customer Service
• Social Media
• Excel
• Accounting
• Word
• Process Scheduler
• Visio
• Microsoft Office
• Social Networking
• Microsoft Word
• Spanish
• Advertising
• Outlook
• Accounts Payable
• Essbase
• Time Management
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Training