Ceslie West
Customer Success Manager @VitalSource
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @VitalSource
Host training calls with customers about VitalSource Manage, Bookshelf, Integrations, Troubleshooting issues and more- Host monthly office hours with various schools on designated topic-Meet regularly with schools to talk about their goals/needs and provide helpful analytics and data points on their usage- Maintain the day to day account management of 120 enterprise accounts- Create documentation and videos for training purposes for schools which is posted on the VitalSource success site- Sort and process booklists through excel spreadsheets and Smartsheets- Send mass email updates to schools through churn zero plays- Triage and troubleshoot issues and reprioritize as the day progresses-Manage the tech touch queue/email alias in salesforce- Create projects and cases for integrations, inventory, and publisher enablement in salesforce
EDUCATION
University of Cincinnati
Bachelor of Arts (B.A.)
Pleasant High School
High School Diploma
Tri-Rivers Career Center
Culinary Arts Serv Safe
ABOUT CESLIE WEST
Collaborative and enthusiastic communication professional, who is results-driven while…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.