Ceslie West
Customer Success Manager
- Role
- Customer Success Manager at VitalSource
- Location
- Marion, OH, US
- LinkedIn followers
- 500 followers
About Ceslie West
Collaborative and enthusiastic communication professional, who is results-driven while…
Experience
Customer Success Manager
Jan 2023 — Present
Host training calls with customers about VitalSource Manage, Bookshelf, Integrations, Troubleshooting issues and more- Host monthly office hours with various schools on designated topic-Meet regularly with schools to talk about their goals/needs and provide helpful analytics and data points on their usage- Maintain the day to day account management of 120 enterprise accounts- Create documentation and videos for training purposes for schools which is posted on the VitalSource success site- Sort and process booklists through excel spreadsheets and Smartsheets- Send mass email updates to schools through churn zero plays- Triage and troubleshoot issues and reprioritize as the day progresses-Manage the tech touch queue/email alias in salesforce- Create projects and cases for integrations, inventory, and publisher enablement in salesforce
Education
University of Cincinnati
Bachelor of Arts (B.A.)
2012 — 2016
Pleasant High School
High School Diploma
2010 — 2012
Tri-Rivers Career Center
Culinary Arts Serv Safe
2010 — 2012
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