César I. G.
Sales & Operations Executive Leader | CX & Client Success Executive | Driving Revenue Growth | Revamping Operational Processes into Streamlined Company & Client Solutions
- Role
- Enterprise Hiring & Brand Strategy Leader at Indeed
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About César I. G.
I am well-versed in operational leadership, program management, and customer service solutions development, the SOPs that I design and implement expedite workflows, interconnect teams, and reduce process error both internal and customer-facing alike. By applying a versatile blend of technical, analytical, and sales enablement aptitudes, I deploy solutions that are proven to enhance turnaround times, revenue gains, and customer satisfaction and retention. Note I am recognized for forging novel workplace and remote workstreams that deliver upon set milestone, on time and within budget expectations. My leadership background is comprised of product, service, and troubleshooting management and I am adept at using integrated solutions to influence new opportunism, drive collaborative problem-solving, and promote established policies and procedures. I engage with multi-unit teams, vendors/suppliers, and key stakeholders aimed at boosting transparency and overall success. I look forwarding to connecting with you!Highlights Coordinates multiple projects concurrently and meets critical deadlines; exercises sound judgment within established guidelines, standards, and KPIs/metrics. A long history of designing, launching, growing, and maturing pilot operations and engages with key stakeholders to improve contractual, operational, and reputational risk. Empowers teams and exceeds expectations, using research and emerging technologies to maximize outreach and problem-solving.Areas of Expertise- Strategic Planning & Direction- Customer-Facing Solutions Management- Standards & Regulatory Compliance - Risk Management (Mitigation/Response)- Metrics & Key Performance Indicators (KPIs)- Human Capital Management- Contact Center Operational Optimization- Fundraising/Resource Allocation- Client Relationship Management - Performance Management - Staff Coaching & Mentorship- Honesty, Integrity, & Transparency - Complex Business Transformations/Expansions- Bilingual Fluent in English & Spanish
Experience
Enterprise Hiring & Brand Strategy Leader
Jul 2024 — Present
Education
Thomas Edison State University
BS, Business Management
St.Edward's University
International Business
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