Cesare Sapienza

Resident Manager @Hotel Villa Pamphili Roma

Roma, IT

Assist the General Manager in the preparation of the budget, including revenue, personnel costs, and general expenses, ensuring compliance with established deadlines.Oversee the management of pricing structures and overbooking strategies.Collaborate in the preparation and continuous monitoring of the weekly revenue forecast.Supervise the development of staff work schedules.Share operational data with department heads to support informed decision-making.Contribute to the definition of the hotel’s quality standards and propose enhancements and new initiatives.Ensure understanding of standards among department supervisors.Engage with guests during key moments of their stay (check-in, check-out) and coordinate tailored meetings as needed.Implement and oversee the VIP guest welcome strategy.Organize and coordinate staff training and development initiatives.Monitor compliance with service standards through the use of detailed checklists.Manage recruitment, contract modifications, and employee terminations.Oversee the onboarding process for new hires and define career development paths for high-potential employees.Supervise internal services such as staff canteen and accommodation facilities.Ensure the quality of outsourced services and verify the accuracy of related administrative reports.Collaborate with the General Manager in fostering and maintaining relationships with local institutions

Les Roches

Bachelor of Business Administration - BBA, Luxury Hospitality

Les Roches

Bachelor's degree, Luxury Hospitality Management