Cesare Marrone
Senior Network Analyst @埃森哲
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WORK HISTORY
Senior Network Analyst @埃森哲
Mississauga, ON, CA
Analyze customer scoring for Wireless and Fixed Line services, deliver reports with observations and opportunities for network improvements• Validate crowd sourced data, construct KPI’s and technical trending views to identify service degradations, recommend features improve customer experience• Investigate CDR’s from benchmark and static testing, review device and network logs to identify failure classification of service issues• Deep dive investigation reports with Tableau to identify low level design troubleshooting such as trace route hop, IP version and WIFI performance• Collaborate internationally to support and technical lead for RFI’s, RFP’s • Construct customer custom service experience charts, highlight service degraded network area/layer/platform or even device upgrade to require recertification • Business continuity management assessment and evaluation • International Fixed Line umlaut expert Consultant
EDUCATION
Sheridan College
Computer Programmer, Computer Programming
Sheridan College
Computer Foundations Certificate, Computers
ABOUT CESARE MARRONE
Technical Achievements-• 20+ years of technical experience in telecommunications and services• Expert Consultant for Wireless, Internet, TV and Smart Home Services• Technical Operations Platform Lead for Core Wireless 3G/4G-LTE/VoLTE, SGSN/GGSN/SGW/PGW/MME/CUDB/HSS- Expert understanding of packet switch, circuit switch, core networks and internet services for all technologies including 5G, FWA, VoWifi• Service Quality testing, validation and deployment lead for all Rogers products• IP deep packet service investigator• Business analyst and systems analyst for business branches of IT, Service Experience and Operations• Principal prime Wireless enhancements to award Rogers Best in Test 2019/2020• Integrate, solution and design simulation probes used for Wireless and Video• Construct, solution and deploy hundreds of Service KPI\'s• Winner of Business Excellence Award 2020 (Application Login Experience)• Green Belt Lean Six Sigma and ITILv3 certified
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