Cesar Daniel Cabarcos

Program Specialist @Resmed

Halifax, NS, CA

Identify, evaluate, and prioritize end-user problems and concerns to ensure that enquiries are resolved appropriately, escalating as necessary through a defined escalation process. • Research and resolve complex Solution- or account-related issues, with the goal of identifying the root cause. • Manipulate and analyze data in XLS, create presentable reports (graphs, tables, etc.) and understand customer-facing reports to interpret the health of the account and how better to serve ResMed and the customer’s needs. • Accurately and completely document all account activity, troubleshooting, and resolution steps within the appropriate Knowledgebase and/or CRM systems. • Create documentation, best-practice guides, and training material for internal and external consumption. • Identify opportunities to perform proactive account-level troubleshooting and maintenance. • Work closely with Application Support, Product Development, Solutions Business Owners, and Customer Success to troubleshoot reported and/or anticipated technical or procedural issues to ensure effective resolution.

Ecole secondaire du Sommet

High School

Sobey School of Business at Saint Mary's University

Bachelor’s Degree, Computing and Information systems

Collège international Marie de France

High School