Cesar Cano
Deputy Manager of Telephone Collection @Scotiabank
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WORK HISTORY
Deputy Manager of Telephone Collection @Scotiabank
Lima, PE
Responsibilities.Designing, executing, and controlling collection strategies for the ‘Preventive Portfolio’ and ‘Up to 180- day Delinquent Debt Portfolio’. Lead corporate projects related to customer management through telephone and virtual channels (SMS, email and WhatsApp). Responsible for the hiring, training and supervision of work teams for different business units with a focus on customer service and attention. Managing a team of more than 260 collaborators.Achievements:Implementation of the first customer service unit in Scotiabank Peru for collection management through a team of blind/sight impaired advisors with the support of the NGO CODIP (Commission of Blind Ladies of Peru)
EDUCATION
PAD - Escuela de Dirección de la Universidad de Piura
Master of Business Administration - MBA
Universidad del Pacifico
Management Development Center - Administration and Finance
Universidad Peruana de Ciencias Aplicadas
Professional Degree in Business Administration
CESCA - Higher Technological Institute
Computing and Information
Universidad de Ciencias Aplicadas
BA in Business Administration
SKILLS
ABOUT CESAR CANO
Customer-oriented business administrator with an MBA and over twenty years of experience…
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