Cesar Cabrera
Salesforce Administrator @Clicked
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WORK HISTORY
Salesforce Administrator @Clicked
Engaged agile methodology*Stakeholder interviews/Discovery sessions*Users stories*Business process maps*Configuration of users, profiles, and permission sets*Created record types, global value sets, dependent picklist, roll-up summary fields and Flows*Created case assignment rules, escalations, auto-response, case queue, email to case, validation rules, defined sales and support processes, sales paths, created campaign and page layouts*Created reports, folders, and dashboards with dynamic sharing settings. Created scheduled data exports*Continuous MVP proof of concept and feedbacks from stakeholders *UAT*Final Project submission
EDUCATION
New Jersey City University
Master of Arts - MA
Fairleigh Dickinson University
Doctorate of Psychology
Drew University
Bachelor of Arts - BA
FEA-NJEXCEL
Certificate Program
New Jersey City University
Professional Diploma
SKILLS
ABOUT CESAR CABRERA
Certified Salesforce Administrator, Agentforce Specialist and Business Analyst with a…
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