Angel Ortiz
Analyst, End User Support Services @ CVS Health | Year Up Alumni | PSM 1 | - \"Preoccupied with a single leaf, you won\'t see the tree. Preoccupied with a single tree, you\'ll miss the entire forest.\"
- Role
- Analyst, End User Support Services at CVS Health
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Angel Ortiz
I am passionate about deep conversations and continuous learning. With a strong…
Experience
Analyst, End User Support Services
Jul 2024 — Present · Smithfield, RI, US
Configured 50+ new laptops and desktops weekly with CVS software for new hires and colleagues across the company to guarantee newcomers & current employees are up-to-date on hardware & software.• Provided technical support and troubleshooting for hardware and software issues, assisting 20+ employees per week to ensure minimal downtime.• Optimized and deployed 100+ workstations weekly for a successful return-to-office initiative.• Deployed 50+ pieces of equipment daily throughout the CVS campus to meet customer satisfaction goals.• Imaged 100+ laptops & desktops weekly to provide my team with the necessary equipment needed to fulfill new hires and job change requests.
Education
Year Up United
Business Operations
Community College of Rhode Island
Computer Science
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