Mike Cerone
Senior Vice President & Managing Director - Electronic Payment Solutions at ACS, a Xerox Company
- Role
- President at Cpn & Associates, Llc
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About Mike Cerone
Innovative, solutions-oriented sales and operational leader with a 25 year track record of revenue, profit and market share results. Recognized for operational best practices, market-driven sales results and customer service excellence within direct sales, call centers and outsourced environments, building and leading high-performance organizations and powerful energized teams who have surpassed all expectations,and delivered immediate and positive performance results. Thrive in challenging, change oriented business environments requiring a \"build it\"/\"make it happen\" strategic approach to create profitable, sustainable,market-leading organizations. Extensive experience in P&L management,multi-site operations, technology innovation, new business development and product/service marketing/promotions.Specialties: Experience in developing requirements and negiotating contracts with third party vendors in the call center outsourcing both inbound/outbound, direct sales and wireless reseller contracts.
Experience
President
Mar 2023 — Present · Roswell, GA, US
Company offers proven experience in driving sales,customer service and operation excellence. Over 25 years of building and leading high-performance, highly energized business units that can thrive in challenging and ever changing business environments.
Education
Commonwealth University-Bloomsburg
BA, Mass Communications, Public Relations, Advertising ,Business Management
1978 — 1982
Skills
- Managed Services
- Solution Selling
- Strategy
- Program Management
- Telecommunications
- Vendor Management
- Account Management
- Change Management
- Outsourcing
- Bpo
- New Business Development
- Process Improvement
- Management
- Professional Services
- Strategic Planning
- Customer Experience
- Leadership
- Crm
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