Cernitha Colon

About Cernitha Colon

As a Business Developer I have worked and/or been contracted by various companies under…

Experience

1. Business Development Specialist

   TTEC

   Jan 2015 — Present

   I\'m directly responsible for identifying and executing business process improvement and customer experience strategy as well as generating demand for integrated global solutions across TeleTech\'s multi-vertical offering.Customer relationships are your most valuable asset. TeleTech helps you make the most of every one. Engage Customers (Businesses) I Create Customer Experience, I Grow Customer Relationships through T.S.C.G, Technical, Strategy, Care Services, & Growth DevelopmentConsulting: Customer Experience Strategy, Operations and Technology, Learning Innovation Customer Intelligence Analytics, Multichannel Communications, CRM, Social, and Knowledge and Humanify™Care Services: Customer Care and Technical Support, Talent Optimization,Contact Center AnalyticsGrowth Services: Revana AQ360℠, Digital Demand Generation, Lead Nurturing and Qualification Acquisition Sales, Growth and Retention.Teletech is a leading global provider of customer experience, engagement and growth solutions. To learn more about how TeleTech is bringing humanity to the customer experience, conact me or visit

Skills

• Public Speaking
• Leadership
• Crm
• Outsourcing
• Sales
• Business Development
• Customer Retention
• Management
• Multi-Channel Marketing
• Training
• Demand Generation
• Strategic Planning
• Marketing
• Program Management
• Customer Service
• IT Strategy
• Team Building
• Analytics
• Strategy
• Consulting
• Customer Experience