Vicente Cereijo
Sr Director, Global Quality Management, Global Contact Center @Visa
Miami-Fort Lauderdale, FL, US
EMAILS
v•••••••@visa.com
MOBILE NUMBERS
+15•••••••58
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WORK HISTORY
Jun 2014 — Present
Sr Director, Global Quality Management, Global Contact Center @Visa
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EDUCATION
N/A
UCLA
Enterprise Risk Management
SKILLS
Service DeliveryTrainingBusiness Process ImprovementPerformance ImprovementCustomer SatisfactionSix SigmaCall Center DevelopmentContact CentersTraining DeliveryProgram ManagementCoachingPerformance ManagementProcess ImprovementCustomer ExperienceWorkforce ManagementOperations ManagementQuality AssuranceAnalyticsBpoOutsourcingManagementTeam ManagementCrmCustomer RetentionTelecommunicationsVendor ManagementInbound MarketingTeam LeadershipCall CentersLeadershipQuality ManagementCall Center
ABOUT VICENTE CEREIJO
With 20+ years of leadership experience, Vince plays a key role in the implementation of…
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